Privacy policy

1. Who we are and important information

This Privacy Policy explains how Range Logistics Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, use our services, or interact with us.

We are committed to protecting your privacy and ensuring your personal data is handled securely and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller contact details

2. The data we collect about you

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data depending on your interaction with us:

• Identity Data: First name, last name, title, date of birth, job title, and driving licence details (for recruitment/driver onboarding).
• Contact Data: Billing address, delivery/depot address, email address, and telephone numbers.
• Financial Data: Bank account details (account name, sort code, account number) for processing invoice payments or driver payroll.
• Transaction Data: Details about transport services, freight deliveries, invoices, and payments made to or from you.
• Technical & Usage Data: IP address, browser type and version, time zone setting, location data, operating system, pages visited on our site, and how you use our website.
• Communication & Recruitment Data: Information submitted via contact forms, emails, job applications, or driver onboarding forms.

3. How we collect your personal data

We collect data from and about you through:

• Direct Interactions: You give us your data by filling in contact/quote forms on our website, corresponding with us by phone or email, applying for job roles, or entering into freight/logistics contracts.
• Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies and server logs.
• Third Parties or Public Sources: We may receive data from credit reference agencies, business directories, fleet management software (e.g., Samsara/SNAP), or public registers (e.g., Companies House).

4. Legal basis for processing your data

We will only use your personal data when the law allows us to. Under the UK GDPR, our primary legal grounds for processing your data include:

• Performance of a Contract: Where we need to fulfill a haulage or supply agreement with you, process payments, or perform pre-employment checks.
• Legitimate Interests: Where it is necessary for our legitimate business interests (e.g., managing client relations, improving our services, securing our network, defending against legal claims).
• Legal Obligation: Where we must comply with statutory requirements (e.g., DVSA compliance, driver tachograph records, tax/accounting legislation).
• Consent: Where you have explicitly opted in to receive communications or non-essential cookies. You can withdraw consent at any time.

5. Purposes for which we use your data

6. Disclosures of your personal data

We may share your personal data with trusted third parties for the purposes set out above, including:

• Service Providers: IT support, website hosting, telematics/driver tracking software providers, and accounting/payroll processors.
• Logistics Partners: Third-party hauliers or sub-contractors necessary to complete specific transport deliveries.
• Professional Advisers: Legal teams, insurers (e.g., Zurich Insurance), accountants, and auditors.
• Regulatory Bodies & Authorities: DVSA, HMRC, police, or legal entities where required by law or to defend legal claims.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. International data transfers

We store and process your data primarily within the UK and European Economic Area (EEA). If we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by using approved standard contractual safeguards or transferring to countries deemed adequate by the UK Government.

8. Data security and retention

Data Security: We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way. Access to personal data is strictly limited to authorized employees and service providers.

Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, DVSA audit, or reporting requirements (e.g., financial records kept for 6 years; driver compliance/PMI records retained in line with statutory schedules).

9. Your statutory legal rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request Access (Data Subject Access Request) to your personal data.
• Request Correction of incomplete or inaccurate data.
• Request Erasure (“Right to be Forgotten”) where there is no good reason for us continuing to process it.
• Object to Processing based on legitimate interests or direct marketing.
• Request Restriction of processing your personal data.
• Request Transfer (Data Portability) of your data to you or a third party.
• Withdraw Consent at any time where processing relies on consent.

To exercise any of these rights, please contact us at craig@rangelogistics.co.uk.

10. Cookies and tracking

Our website uses cookies and similar tracking technologies to distinguish you from other users and improve site performance. For detailed information on the specific cookies we use and how to manage your consent preferences, please refer to our Cookie Policy on the website.

11. How to complain

If you have concerns about our data practices, we ask that you contact us directly first so we can resolve the issue.

You also have the right to make a complaint at any time to the UK data protection authority:

Information Commissioner’s Office (ICO) — Website: www.ico.org.uk — Helpline: 0303 123 1113